Refund Policy

Refund

We have a 30 - day 100% refund policy, which means you have 30 days after receiving your item to request a 100% refund. 

To give you a peace of mind, No product return is required.

To be eligible for the refund, you need the receipt or proof of purchase.

To start a refund, you can contact us at hello@bamboo.blue. Once your refund request is accepted,  we’ll refund your money 100% within 24 hours except for public holidays in Australia.  

You’ll be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any refund questions at hello@bamboo.blue.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to request a refund and make a separate purchase for the new item.